The Palm Beach County Tax Collector's office is seeking an experienced Quality Assurance (QA) Manager to establish a QA function at our agency.

Essential functions for the position include:

• Creating a reliable quality function to enhance agency efficiency and client service
• Serving as a credible resource for agency management and employees
• Driving quality improvement to ensure agency processes and services meet exceptional standards
• Designing, developing and maintaining quality documentation
• Performing quality reviews, communicating results and recommending improvements 
• Leading and facilitating continuous improvement initiatives using established Lean, DMAIC or other accepted methodologies
• Performing root cause analyses of process/service failures, recommending corrective actions and establishing timeframes for resolution
• Providing appropriate follow up to ensure timely and effective resolution of identified service or process concerns
• Planning, organizing and managing the quality assurance function and team including staff selection, supervision and performance management/evaluation