| We are currently recruiting for a Performance Improvement Program Manager. This position will be located in one of our three offices; Greenville; Durham; Winston-Salem. Job Summary: The Performance Improvemnt (PI) Program Manager manages CDS’ continuous quality improvement program and associated activities. The PI Program Manager interacts with all levels of the organization to promote continuous improvement, integrate use of Lean tools, and support other improvement-related activities. Under the general direction of the CQIO, the PI Program Manager ensures consistent, effective, and productive output of the continuous improvement program. Primary Accountabilities: Actively contributes to CDS’ core purpose, Making Donation Happen. Exhibits CDS’ mission to maximize the gift of organ and tissue donation by providing excellent service to internal and external customers. - Performs job functions in alignment with clarity message
- Follows CDS policies, procedures and standards
- Actively promotes a harmonious work environment
- Consistently demonstrates team building and effective communications
Working with management, implement and complete Process Improvement projects and other activities that execute on the organizational strategic plan - Establish and facilitate lean teams
- Utilize quality improvement tools and methods including but not limited to A3s, process flow diagrams, VSMs, cause/effect diagrams, PDSAs, root cause analysis, and various data analysis techniques
- Be a leader throughout the organization and influence others across all geographic locations, promoting the importance of rapid, data-based continuous improvement
- Maintain a detailed, operational understanding of quality improvement best practices, implement them, and share best practices and knowledge with others
- Track action plans, analyze programs and oversee progress
- Assist management in identification of areas of process improvement opportunity; identify areas of waste, inefficiency, and risk mitigation throughout the organization
- Assess effectiveness of proposed or implemented processes and improvement initiatives
- Submit periodic assessments of the organizational process improvement program, including an annual report evaluating current status and proposing initiatives and innovations to achieve the goal of continuous improvement
- Track Process Improvement projects and encourage timely completion
- Assist with data collection for various organizational performance improvement initiatives
Develop and maintain internal Lean training program, including new hire and on-going training - Ensure that tools, resources, and instructional materials are developed, updated as necessary, and maintained to meet ongoing needs
- Coach and mentor others on Lean to engrain it in the organizational culture
- Participate in internal training programs related to Lean
- Train and guide members working on lean processes
- Track participation in training deployment
Provide regular reports of data and actions to measure progress against the organizational objectives Develop staff-level experts capable of driving continuous improvement in their areas Lead the Quality Council including developing the agenda, facilitating meetings, and directing Council’s focus on continuous improvement in all aspects of CDS operations Establish a library of learning materials to be available to staff |
