Location: 3201 Electronics Way, West Palm Beach, FL
Hours: 8:00 A.M. to 5:00 P.M., Monday - Friday, evenings and weekends as required/necessary
Other: Valid Florida Driver's License and PBC Risk Management Department driving history approval prior to appointment.
THIS IS AN AT-WILL POSITION.
Palm Tran, Inc., Palm Beach County’s transit provider, is seeking a highly experienced Director to lead its Fixed Route Division. The Director, Operations, is responsible for all operational activities of the Fixed Route Bus System including: Fixed Route Buses, Field Operations, Operations Dispatch and Communication Center, Safety and Compliance, Vehicle Maintenance, and all Paratransit Operations. The Fixed Route service area covers all of the County, operates over 155 fixed-route buses, and maintains ridership exceeding 26,000 passengers daily. Key duties include: Performance management, ADA compliance, monitoring of resource allocation and productivity of fixed route services; organizational planning and programming activities. This position models and holds staff accountable for exemplary customer service through open communication, employee participation, professional development, including the sensitivity to the special needs of customers, those from culturally diverse backgrounds, the elderly, persons with disabilities or other vulnerable populations. Manages a Division comprised of approximately 400 employees including managerial, professional, technical, bus operator, and support staff. Acts at the direction of a superior in personnel-related activities including hiring, termination and disciplinary matters involving the Fixed Route Division. Writes, amends and administers policies and procedures to ensure compliance with established statutes and requirements of regulatory agencies. Assists in the development and implementation of bus training programs to meet agency goals. Assists in the identification and implementation of continuous improvement opportunities and customer satisfaction opportunities. Develops labor contract provisions and participates in labor contract negotiations. Develops, monitors, and administers a $70M annual operating budget. Directs ADA compliance activities associated with complaints, statistical analyses, and committee involvement, to ensure Palm Tran’s business operations and facilities are in accordance with applicable contracts. Responds to the general public regarding questions, complaints or requests. This position reports to the Executive Director, and is reviewed through conferences, reports and evaluation of results obtained.
Bachelor’s Degree in Transportation Management, Business/Public Administration, or closely related field; minimum of eight (8) years of progressively responsible, operations management experience at the senior level in large-scale transportation or service industry for public or private entity, which includes four (4) years of experience in managing union and non-union work forces. Master’s Degree in Business/Public Administration, specialized industry certifications (e.g., transit, safety, labor relations) are preferred.
Benefits: The PBC BCC provides an excellent benefits package, including a salary competitive for the South Florida marketplace, medical, dental and life insurance, as well as vacation, sick, and Paid Parental leave, and participation in the Florida Retirement System.