Railway - Information Technology, Railway Engineering
Requisition ID: 3587 Number of Vacancies: 1.00 Department: Vehicle Programs (20000049) - RAMS & Quality Assurance (30000489) Salary Information: $66,666.60 - $83,356.00 Pay Scale Group: 7SA Employment Type: Regular Weekly Hours: 35, Off Days: Saturday/Sunday Shift: Day Posted On: March 31, 2021 Last Day to Apply: April 6, 2021 Reports to: Supervisor, Warranty
The Toronto Transit Commission (TTC) is North America's third largest transit system and has been recognized as one of the top places to work in the GTA. Guided by a forward-thinking strategic plan, the TTC's vision is to be a transit system that makes Toronto proud. The TTC's recruitment efforts are directly aligned to its mission of providing "a reliable, efficient, and integrated bus, streetcar and subway system that draws its high standards of customer care from our rich traditions of safety, service and courtesy."
Performs a variety of administrative duties relating to the identification, collection and processing of warranty claims to ensure the TTC submits and obtains full compensation for new vehicle and other component warranty claims and latent defect retrofits.
Key Job Functions
Performs a variety of administrative functions relating to the processing of vehicle warranty claims.
Ensure manufacturers/suppliers comply with established warranty procedures.
Review contract clauses for warranty coverage and the associated procedures for processing claims; complete and submit warranty claim forms to the manufacturer.
Assist the Engineering Technologists with projects, latent defects, warranty material, etc. by providing detailed information relating to warranty claims
Set up and maintain various databases for the tracking/reporting of warranty claims to completion and associated information (e.g. receipt of payments)
Liaise with personnel in the Surface Operations, Garages, Carhouses and Shops as well as with personnel in other TTC Departments regarding parts warranty coverage, repair orders, claim payments, etc.
Liaise with and or/participating in meetings with original equipment manufacturers (OEMs) for warranty related issues.
Provide guidance, expertise and advice, and make recommendations for improvement regarding areas related to assigned work.
Participate in the TTC's Customer Service Ambassador Program.
Promotes a respectful work and service environment that supports diversity, inclusion, and is free from harassment and discrimination. Provides leadership in the development and implementation of inclusive and accessible policies, programs and/or services for employees and customers in accordance with TTC’s commitments and obligations under the Ontario Human Rights Code (OHRC) and Related Orders, the Accessibility for Ontarians with Disabilities Act (AODA), and TTC’s policies.
Plan and organize activities / projects to meet section and organizational goals
Use office technology, software and applications
Apply analytical skills
Understand and apply administrative policies, processes, and procedures
Maintain documentation and historical records
Education and Experience
Completion of a college diploma or university degree in a related discipline or a combination of education, training and experience deemed to be equivalent
Strong knowledge of concepts and practices of warranty claim management with the ability to recognize and identify parts on sight and utilize resources such as electronic manuals, CDs, etc.
Knowledge of transit vehicle systems and components and their function as well as shop, carhouse and garage procedures and terminology.
Excellent office administrative skills with proficiency in the use of computers and computer applications (e.g. Excel, Word, Access and Outlook).
Must have or quickly acquire working knowledge of TTC computer mainframe systems such as IFS/VWO, MMS and other databases utilized by the section.
Must be detail oriented and possess sound judgement, analytical and problem solving abilities, well-developed interpersonal skills, and excellent verbal and written communication skills.
Ability to organize and prioritize several work assignments simultaneously and meet critical time requirements is required.
Must be able to work independently and with minimal supervision.
Familiarity with Materials and Procurement Department shipping procedures is an asset.
To find out more about the TTC and to apply online, by April 6, 2021, please visit www.ttc.ca/jobs, click on “current employment opportunities” and enter Requisition ID 3587 in the search field.
We thank all applicants for their interest but advise that only those selected for an interview will be contacted.
The TTC is committed to fostering a positive workplace culture with a workforce that is representative of the communities it serves. Committed to the principles of diversity and inclusion, the TTC encourages applications from all qualified applicants. Accommodation is available for applicants, including those with disabilities, throughout the recruitment process. Please contact Human Resources - Employment Services at 416-393-4570.
The TTC’s Employment Policy prohibits relatives of current TTC employees from being hired, assigned, transferred or promoted into positions, where there is a conflict of interest due to relationship. Should you be selected for an interview, you will be required to disclose the name, relationship, and position of any relative who is a current TTC employee.
Internal Number: TT1-HRS-902
About Toronto Transit Commission
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