This position provides support for Fare Revenue systems, including all elements of the Hop system, and related interfaces such as the Fare Inspection App. The position serves as a liaison between end users, field technicians, system engineers, management and system vendors. Applies expert-level knowledge and technical skills to resolve and coordinate with subject matter experts (SMEs) for reported issues. Position will perform ongoing basic user troubleshooting and manage issues to resolution with vendors.
Ensure a commitment to safety through consistent and professional behaviors in performance of job requirements that demonstrate safety is a fundamental value that guides all aspects of our work. Perform related duties as required.
There are two openings. These assignments are in a Hybrid Work Environment.
Analyze and troubleshoot Fare Revenue System software and hardware issues. Test and maintain system to ensure optimal system performance.
Support and troubleshoot issues related to existing electronic fare systems for end-users, riders, technical analysts, managers and vendors.
Identify and communicate system errors which surface during regression testing to eFare System Engineers. Provide analysis and track issues until resolved.
Track user reported hardware and software issues and submit trouble tickets. Analyze trouble report trends and communicate issues and recommended solutions to all stakeholders.
Provides user technical assistance; troubleshoots and responds to operational problems and client request for assistance.
Work with Fare Revenue Staff, Information Technology and Hop partners in the analysis, design, configuration, testing and maintenance of fare systems.
Resolve and respond to user reported electronic fare issues such as the mobile application, electronic fare validators, websites, and ticket vending machines.
Assist with analysis and evaluation of vendor performance indicators.
Bachelor's Degree required. Degree discipline in Finance, Business Administration, Computer Science, or related field is preferred.
A minimum of two (2) years total credited experience*. One (1) years technical operations or project manager experience required. One (1) years of direct electronic fare collection experience preferred.
Or any equivalent combination of training and experience.
*The amount of credit a candidate receives for prior years of experience is based on the relevancy of that experience to the required or preferred prerequisites of the job description. Experience is prorated based on hours worked. LRHR assigns and validates the "credited experience".
TriMet provides bus, light rail and commuter rail service in the Portland, Oregon, region. Our transportation options connect people with their community, while easing traffic congestion and reducing air pollution — making our region a better place to live.