Enterprise Development Analyst

*This position may report to one of the Pennsylvania Turnpike Commission's offices: Turnpike Industrial Park Building (Middletown), Eastern Regional Office (King of Prussia) or Western Regional Office (New Stanton).

The Commission values its team members and understands the importance of work/life balance to the health, well-being and productivity of its team. Therefore, this position is eligible for Flexible Work Options* such as:

• Remote Work - eligible for remote work (in-person reporting based on operational needs)
• Alternate Work Schedule - flexibility to adjust work schedule length to complete work week in fewer days
• Staggered Work Hours - flexibility to choose from a variety of start/end times

*Some options may require completion of probationary period.  The Commission requires all employees to establish PA residency within 6 months of hire and to maintain PA residency, regardless of Flexible Work Options. 

The Pennsylvania Turnpike Commission, opened on October 1, 1940, is known as “America’s First Superhighway”!  Our mission is to operate a safe, reliable, customer-valued toll road system that supports national mobility and commerce.  The PTC operates a 552-mile system used by 192 million vehicles a year.  Together, we are building the highway of the future.  

Job Purpose and Summary

This is technical development work, primarily responsible for developing solutions to support customer service issues, new enhancements,  new applications and the integration of systems. The incumbent is expected to perform all duties related to the application development life cycle including, but not limited to, determining requirements, coding/building, testing, implementation and maintenance. Work is generally performed in a distributed environment within established practices, procedures and policies. Work is reviewed by a professional superior or designee for quality and conformance with established goals, standards, operating procedures, best practice, overall performance and quality/effectiveness of services provided.

Essential Functions & Responsibilities

• Performs various enterprise development and integration duties and responsibilities, which include working on support teams to support enterprise systems and their integration.
• Designs, develops, analyzes, integrates and deploys enterprise applications, configurations and solutions. Develops detailed specifications that describe system changes. 
• Integrates programs and objects for enterprise applications and solutions. Participates in and/or executes process designs and technical configurations.
• Provides technical assistance and resolves defects in development objects. Analyzes and assesses current processes to define and document improvements.
• Works closely with customers, peers and process owners to ensure that development objects meet business requirements. 
• Participates in the technical preparation of business process procedures, test scenarios, end-user documentation and user manuals. Participates and documents tests that are necessary to ensure the application or technical environment meet performance requirements.
• Monitors and repairs development and technical objects to maintain performance according to technical and functional specifications. Provides user support and assists in the identification of configuration and program changes.
• Responds to service requests and issues that require trouble shooting, coding, configuration, data and/or security maintenance.
• Performs system documentation and administrative tasks as needed.
• Utilizes various software and/or technology tools to perform job duties.
• Uses situational awareness to anticipate and prevent accidents.
• Performs related duties as assigned.
   

Qualifications

Education and Licenses

• Bachelor degree in information technology or closely related field. Equivalent combination of education and/or experience may be accepted.

Minimum Experience

• Five (5) years of experience developing enterprise custom objects in at least one of the areas/environments listed below, or any combination thereof:
• SAP Environment (i.e. ABAP, SAP/PI, SAP workflow, forms development, etc.)
• ServiceNow
• Microsoft Dynamics
• Web Development
• Mobile Development
• .net Development
• Integration Development

Equivalent combination of education and/or experience may be accepted.

Competencies

Problem Solving/Analysis

Critical Thinking

Customer/Client Focused

Motivated

Communication Proficiency

Analytical Thinking

Active Listening

Innovation

Attention to Detail

Technical Capacity

Physical Demands and Work Environment

PHYSICAL DEMANDS

Position demands include frequent speaking, writing and reading reports. Position requires frequent work at a computer utilizing business programs and PTC specific operating systems. Position may require occasional travel and/or fieldwork with exposure to roadway traffic. Occasionally works outside of normal business hours for assigned work assignments.

WORK ENVIRONMENT

Office environment with low levels of noise, adequate lighting and comfortable temperature. Field environment may include exposure to moderately adverse and undesirable conditions. Physical environment is generally safe, but safety equipment or precautions must be followed in field conditions.  

Disclaimer

The information provided in this job description has been designed to indicate the general nature and level of work performed by the incumbent(s) within this job. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, qualifications and working conditions required of the employee(s) assigned to this job. Management has the discretion to add or modify duties of the job and to designate other functions as essential at any time.

The Pennsylvania Turnpike Commission is an equal opportunity employer. We value diversity and are committed to creating an inclusive environment for all employees. If you need assistance or an accommodation due to a disability, you may contact the Human Resources Department by calling 717-831-7378.

Qualifications

Education and Licenses

• Bachelor degree in information technology or closely related field. Equivalent combination of education and/or experience may be accepted.

Minimum Experience

• Five (5) years of experience developing enterprise custom objects in at least one of the areas/environments listed below, or any combination thereof:
• SAP Environment (i.e. ABAP, SAP/PI, SAP workflow, forms development, etc.)
• ServiceNow
• Microsoft Dynamics
• Web Development
• Mobile Development
• .net Development
• Integration Development

Equivalent combination of education and/or experience may be accepted.