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Greater Portland Transit District (Metro)

Portland, Maine

KL2 Connects, LLC

Stockton, California

Washington County

Hillsboro, Oregon


los angeles, California

City of Greenville / Greenlink Transit Logo
City of Greenville / Greenlink Transit

Greenville, South Carolina

Trinity Metro

Fort Worth, Texas

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Hennessey Engineers

Milford, Michigan


Newark, New Jersey

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Port of Long Beach

Long Beach, California

TransLink Logo

Greater Vancouver, British Columbia, Canada

TransLink Logo

Greater , British Columbia, Canada

San Francisco Municipal Transportation Agency

San Francisco, California

Krauthamer & Associates (K&A)

Bridgeport , Connecticut

City and County of San Francisco Municipal Transportation Agency

San Francisco, California


los angeles, California

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Valley Metro

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Metro Transit

Houston, Texas

Metropolitan Airports Commission

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King County Metro Transit

Seattle, Washington

Bob Murray & Associates; Alameda-Contra Costa Transit District, CA

Oakland, California

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Customer Services Division Manager
About the role: This senior leadership role is responsible for leading the Customer Services division and operations functions for Tacoma Public Utilities (TPU). This position oversees four teams specializing in call center operations, meter reading/field operations/mail services, customer assistance, and performance solutions. This includes five direct reports, a division of more than 150 union and non-unionized employees, and financial responsibility for $60M+ biennial budget. They will serve as part of the Customer Experience and External Affairs leadership team and engage with Communications, Community and Government Relations, and Customer Strategies and Analytics teams to ensure a unified customer experience.Under the direction of the Deputy Dire

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