GENERAL PURPOSE:  Under the general direction of the Chief Executive Officer (CEO), the Deputy CEO, Chief Service Delivery Officer (DCEO), serves as an executive leader and key strategic partner to the CEO and CEO direct reports by leading the Service Delivery department. This role sets and executes the service delivery strategy for the Agency as a whole, ensuring that service operations, asset management, and passenger experience programs are implemented across the Agency. The DCEO oversees all Service Delivery divisions, which include Service Operations, Asset Management, and Passenger Experience. The individual in this role also serves as a member of the Agency’s Executive Cabinet, supporting the CEO and collaborating with the other DCEOs and Chief Officers to