Metro’s mission is to provide a world-class transportation system that enhances the quality of life for all who live, work, and play within LA County.
Description
Plans, directs, and controls the performance of various organizational units within Transit Operations, such as the Bus and Rail Scheduling Making Unit to provide internal operating material and external electronic data system interfaces; Ridership Data Collection Unit to support the Service Development and National Transit Database (NTD) mandated reporting; and Service Performance Analysis Unit to provide Bus and Rail Operations Key Performance Indicators (KPIs) and root cause statistical analysis.
Examples of Duties
Produces most cost-effective Bus and Rail schedules in compliance with Collective Bargaining Agreements (CBAs) and within budget and staffing available
Produces daily Rail schedule adjustments to support rail track maintenance and other related work that requires service adjustments
Provides daily updated Rail schedules to downstream users to ensure that the customer real-time information system works properly
Collects Bus and Rail Operations activity data to produce daily, weekly, and monthly reports and KPI dashboard
Ensures that bus and rail ridership data collection and reporting meet the Federal Transit Administration (FTA) standards and are auditable
Provides root cause statistical analysis results to Operations senior leadership
Provides policy direction to assigned departments, directing the establishment of goals and major priorities, and advising in the development of strategies and resolution of major problems
Monitors activities of assigned departments to ensure conformance with goals and objectives of reporting unit and eliminate impediments to peak performance
Participates in the development of Metro's regional long-range strategic plans, Environmental Impact Statements/Reports, budget issues, long-range planning strategies, and other reports
Leads management functions for Bus field, Rail mainline, control centers, and special event operations
Leads, guides, and directs response to major incidents and inquiries on operational issues and reports
Ensures coordination and cooperation of services among assigned departments
Chairs and participates in various committees and task forces
Consults with and advises Metro executive management on policies and activities
Formulates policy recommendations for Board of Directors and advises on related issues
Leads special studies, investigations, and analyses at the request of executive management
Ensures implementation of programs and procedures to improve service quality, increase employee and service productivity, and maintain sound fiscal practices
Provides direction and makes recommendations to solve complex operational issues and problems
Ensures staff compliance with policies, rules, procedures, regulations, and practices, and adherence to labor contracts
Directs and coordinates with key Operations management staff in the development of system operational planning documents
Leads staff participation and/or participates in rail/bus project planning, design, technical review, and start-up integration/coordination
Represents Metro before public agencies, the business community, labor unions, and the public
Directs the conducting of studies, investigations, and analyses at the direction of executive staff and Board of Directors, including reports of findings and recommendations
Meets with officials on programs, proposals, and related issues
Works closely with regulatory agencies, such as California Highway Patrol (CHP), California Air Resources Board, and South Coast Air Quality Management District (AQMD) to ensure compliance
Supervises, trains, mentors, and motivates assigned staff
Ensures that Operations staff is properly informed and comply with related commercial vehicle regulations as required by statutory law, Title 13, the Commercial Vehicle Safety Alliance and Code of Federal Regulations
Communicates and implements safety rules, policies, and procedures in support of the agency's safety vision and goals; and maintains accountability for the safety performance of all assigned employees
May be required to perform other related job duties
Selection Procedure
Applicants who best meet job-related qualifications will be invited to participate in the examination process that may consist of any combination of written, performance, or oral appraisal to further evaluate job-related experience, knowledge, skills and abilities.
Application Procedure
To apply, visit Metro's website at www.metro.net and complete an online Employment Application.
Computers are available to complete online Employment Applications at the following Metro locations:
METRO Headquarters, Employment Office
One Gateway Plaza
Los Angeles, CA 90012
Open: Monday through Friday, 8am-4pm
(Closed Sat & Sun)
Metro Talent Hub
8501 S. Evermont Place
Los Angeles, CA 90044
Open: Monday through Friday, 9am-5pm
(Closed Sat & Sun)
East Los Angeles Customer Center
4501 B Whittier Blvd
Los Angeles, CA 90022
Open: Tuesday through Saturday, 10am to 6pm
(Closed Sun & Mon)
Wilshire/Vermont Customer Center
3183 Wilshire Blvd, Ste 174
Los Angeles, CA 90010
Open: Monday through Friday, 10am-6pm
(Closed Sat & Sun)
Rosa Parks Customer Center
Willowbrook/Rosa Parks Station
11720 Wilmington Ave
Los Angeles, CA 90059
Open: Monday through Friday, 6am to 6:30pm
(Closed Sat & Sun)
Telephone: (213) 922-6217 or persons with hearing or speech impairments can use California Relay Service 711 to contact Metro.
All completed online Employment Applications must be received by 5:00 p.m. on the closing date. Late applications will not be considered.
*Open to the public and all Metro employees
This job bulletin is not to be construed as an exhaustive list of duties, responsibilities, or requirements. Employees may be required to perform other related job duties.
Employer Los Angeles County Metropolitan Transportation Authority (CA)
A combination of education and/or experience that provides the required knowledge, skills, and abilities to perform the essential functions of the position. Additional experience, as outlined below, may be substituted for required education on a year-for-year basis. A typical combination includes:
Education
Bachelor's Degree in Business, Public Administration, or a related field; Master's Degree in a related field preferred
Experience
Five years of relevant senior-management experience in transit operations, including managing a transportation division, or a major transportation function; some positions in this class may require specialized experience in area of assignment
Certifications/Licenses/Special Requirements
A valid California Class C Driver License or the ability to utilize an alternative method of transportation when needed to carry out job-related essential functions
Preferred Qualifications
Preferred Qualifications (PQs) are used to identify relevant knowledge, skills, and abilities (KSAs) as determined by business necessity. These criteria are considered preferred qualifications and are not intended to serve as minimum requirements for the position. PQs will help support selection decisions throughout the recruitment. In addition, applicants who possess these PQs will not automatically be selected.
The following are the preferred qualifications:
Experience leading a team of over 25 in bus and rail scheduling
Experience understanding and implementing transit scheduling principles and practices
Experience in single track rail service scheduling
Experience utilizing HASTUS or similar software for transit vehicle & operator scheduling
Experience applying labor agreement conditions for operator scheduling
Essential Knowledge
Knowledge of (defined as a learned body of information that is required for and applied in the performance of job tasks)
Theories, principles, and practices of bus and rail transportation and equipment maintenance operations and public administration
Administrative principles and methods, including goal setting, program and budget development and implementation
Capital and operating budgets
Applicable business software applications
Computer programming languages
HASTUS system for bus and rail scheduling and operations
Bus and Rail Operations KPIs
Data science, analytical, statistical, and mathematical processes and procedures
Transit FTA reporting
Applicable CBAs
Social, political, and environmental issues influencing transit programs
Modern management theory
Skill in (defined as the proficient manual, verbal, or mental utilization of data, people, or things)
Directing the overall operations of major organizational functions
Developing cost efficient Bus and Rail schedules and Operator's assignments within the restricted Contract Bargain Agreement
Performing complex statistical analysis for cause and effect
Designing and developing Business Intelligence for Operation dashboards
Providing information-ready availability for staff
Applying visualizations to data by adapting Geographic Information Systems (GIS) and data animations
Determining strategies to achieve goals
Establishing and implementing policies and procedures
Analyzing situations, identifying problems, implementing solutions, and evaluating outcomes
Exercising sound judgment and creativity in making decisions
Communicating effectively orally and in writing
Preparing comprehensive reports and correspondence
Interacting professionally with various levels of Metro employees, Board of Directors, and outside representatives
Supervising, training, mentoring, and motivating assigned staff
Ability to (defined as a present competence to perform an observable behavior or produce an observable result)
Understand and analyze complex data
Meet tight time constraints and deadlines
Adjust bus and rail schedules and staffing availability
Mine and join multiple data sets to perform root cause analysis and recommend changes
Report daily, weekly, and monthly KPIs and other information to allow for effective and expedited decision making
Develop web and mobile applications to consolidate data capture
Understand, interpret, and apply related laws, rules, regulations, policies, procedures, budgets, and labor/management agreements
Plan financial and staffing needs
Represent Metro before elected officials and the public
Read, write, speak, and understand English
Special Conditions
This job specification is not to be construed as an exhaustive list of duties, responsibilities, or requirements
The physical demands described are representative of those that must be met by the employee to successfully perform the essential functions of this job
Metro provides reasonable accommodation to enable individuals with disabilities to perform the essential functions
This classification is at-will and the incumbent serves at the pleasure of the hiring authority
Contributes to ensuring that the Equal Employment Opportunity (EEO) policies and programs of Metro are carried out
Working Conditions
Typical office situation
Close exposure to computer monitors and video screen
Physical Effort Required
Sitting at a desk or table
Operate a telephone or other telecommunications device and communicate through the medium
Type and use a keyboard and mouse to perform necessary computer-based functions
Communicating through speech in the English language required
OM
Metro is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, ancestry, national origin, gender, marital status, sexual orientation, religion, age, veteran status, or disability. Learn more about Metro’s Equal Employment Opportunity Program. Metro does not deny participation in the application process to anyone with prior justice system involvement, in line with Fair Chance hiring practices.
